Privacy Policy
Privacy Policy
Last updated: 23/09/26
Green Cleen (UK) Limited respects your privacy. This notice explains how we collect and use personal information when you visit greencleen.com, request information about a Green Cleen franchise or bin cleaning equipment, or contact us.
Who is responsible for your information?
Green Cleen (UK) Limited is the data controller for the activities described in this notice.
Address: 1–2 Ladfordfields Industrial Park, Seighford, Staffordshire, ST18 9QE
Email: info@greencleen.com
Telephone: 0800 0150 880
What information do we collect?
Depending on how you contact us, we may collect your name, business name, email address, telephone number, postal address, location, and the information you include in an enquiry. We also keep records of our correspondence with you and, where relevant, your interest in a franchise, demonstration or equipment purchase.
When you use our website, we may collect technical information such as your IP address, browser type, pages visited and cookie preferences. See Cookies and website services below.
Please do not include sensitive personal information in a general enquiry unless it is necessary.
How do we use your information?
| Purpose | Information used | Lawful basis |
|---|---|---|
| Respond to your enquiry and send information you requested | Your contact details and enquiry | Legitimate interests in responding to enquiries, or steps taken at your request before entering a contract |
| Discuss a franchise, demonstration or equipment order | Your contact details and relevant correspondence | Steps taken at your request before entering a contract |
| Fulfil an order or provide support to a customer | Contact, order and support information | Performance of a contract |
| Maintain business records and meet tax or other legal duties | Relevant transaction and correspondence records | Legal obligation |
| Protect and improve our website and services | Technical and usage information | Legitimate interests in operating and securing our website, subject to applicable cookie rules |
| Send promotional updates about our products or opportunities | Your contact details and preferences | [Confirm the lawful basis and the marketing rules that apply to each type of recipient] |
Where we rely on legitimate interests, our interests are in answering genuine enquiries, running our business, maintaining the security of our website and improving our services. We consider those interests against your rights and expectations.
You can object to direct marketing at any time. Use the unsubscribe option in a marketing message or email info@greencleen.com. Requesting an information pack does not, by itself, mean that you have agreed to receive unrelated marketing.
Who do we share information with?
We may share information with service providers who help us run our website, deliver email, manage enquiries, provide IT support or fulfil orders. They may use the information only as permitted under our arrangements with them. We may also share information where required by law or where necessary to establish, exercise or defend legal claims.
[Check and describe any sharing of enquiries with a Green Cleen franchisee, distributor or other separate business. Explain when this happens and who will contact the person.]
How long do we keep information?
We keep personal information only for as long as needed for the purpose for which it was collected, including any legal, accounting or dispute-resolution requirements.
Enquiries that do not become customers: 6 months
Customer, franchise and equipment order records: Stored on file.
Marketing preferences and suppression records: Stored on file.
Website analytics and cookie data: One year.
At the end of the relevant period, we delete or anonymise information unless we have a valid reason to keep it longer.
Cookies and website services
Our website may use cookies or similar technologies to operate properly, remember preferences and understand how visitors use the site. It may also include services such as embedded videos, maps or spam protection.
Where consent is required for a non-essential technology, we will ask for it before using that technology.
International transfers
If we transfer personal information internationally, we will use an applicable adequacy arrangement or other appropriate safeguard. You can contact us for information about the safeguards used.
Your rights
Depending on the circumstances, you may have the right to ask for a copy of your personal information, correct inaccurate information, request deletion, restrict its use, object to its use, or receive certain information in a portable format. If we rely on your consent for a particular activity, you may withdraw that consent at any time. These rights are subject to legal conditions and exceptions.
To make a request, email info@greencleen.com. We may ask for information to confirm your identity before responding.
If you are unhappy with how we handle your information, please contact us first so we can investigate. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this notice
We may update this notice when our services or use of personal information changes. The current version and its update date will be published on this page.
Contact Green Cleen
If you have any questions about this privacy policy or Green Cleen’s treatment of your personal information, please write:
- By email to info@greencleen.com.
- By post to Green Cleen (UK) Ltd, 1-2 Ladfordfields Industrial Park, Seighford, Staffordshire, ST18 9QE.